For items lost on board, the contact method varies depending on your "boarding date" and "arrival airport (Japan / International)".
Please check the applicable option below.
For flights on or after September 1, 2026
Contact details differ depending on whether your arrival airport is "Domestic (Japan)" or "International".
Flights arriving at airports in Japan
Click here for the Lost Item Inquiry Chat "find chat"
*Operating hours: 9:00 - 22:00 (Open year-round)
*Inquiries received after 21:00 will be processed starting at 9:00 the following morning.
Flights arriving at international airports
Click here for the Inquiry Form
*"find chat" is not available for international arrivals.
*We process all reported items in the order received. If a matching item is located, a representative will reach out to you within approximately 5 days.
For flights on or before August 31, 2026
Regardless of whether arriving at a domestic or international airport, please contact us via the inquiry form below.
Click here for the Inquiry Form
*We process all reported items in the order received. If a matching item is located, a representative will reach out to you within approximately 5 days.
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