Peach｜FAQs・Enquiries
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Reservations/Confirmations/Payments
Booking Changes/Cancellations/Refunds
Seats/Baggage
Airport Information/Check-in/Boarding
Flight Status/Cancellations/Delays
Travel Info & Services・Receipts ＆ certificates
Special Support
Others
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Reservations/Confirmations/Payments
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▸New bookings
- What is the coupon code?
- How can I book a flight?
- How many days in advance can I book a ticket?
- What is the difference between "Minimum" "Standard" and "Standard Plus"?
- I would like to make a group booking. How can I do that?
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▸Fares
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▸Fees and Charges
- Do I have to pay for the International Tourist Tax when I have a transit flight to another country after arriving Japan?
- Do I have to pay for the International Tourist Tax?
- Does the fare cover a fuel surcharge?
- I would like to know about the ticketing fee.
- How much do you charge for optional services (checked baggage/ seat selection)?
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▸Booking Confirmation
- I would like to resend the booking confirmation email (itinerary)
- I haven't received a confirmation email.
- What is a booking reference?
- How can I confirm my booking?
- I don’t know my booking number.
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▸Payment Methods/Payment Errors
- I clicked the "Make a payment" button, but the completion screen is not displayed.
- I got charged twice.
- When is the payment due (when do I have to pay by)?
- I don't know the "Reception Number" required for payment at a convenience store.
- What kind of payment methods are available?
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▸Peach Points
- I haven't received/ can't find the Peach points notification email
- I'd like to know about the reasons why I can not use my Peach Points.
- How to purchase Peach points?
- I would like to know about Peach Points.
- How can I check my Peach Points?
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Booking Changes/Cancellations/Refunds
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▸Booking Changes/Adding Options
- Is there a fee to change my booking?
- Please tell me about Paid Optional Services by Peach.
- Can I change the fare type?
- Can I change the flight and date of my ticket?
- When is the deadline for booking changes?
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▸Modifying Personal Information
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▸Booking Cancellations
- Does handling fee apply to cancel a booked ticket for refund?
- I want to check if my booking has been cancelled successfully.
- Can I cancel an unpaid booking to be paid via convenience store, ATM or internet banking?
- If I cancel my booking, how long does it take to receive the Peach Point as refund?
- I made a booking for several people. Can I cancel or change for only some of them?
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▸Refunds
- I'd like to know about the cancellation policy.
- Can I cancel or refund checked baggage that I have already paid for?
- Can I get a refund for a ticket booked in a sale or promotion?
- Can I get a refund for my ticket?
- What is the refund policy to my ticket when encountering flight cancellation/significant delay?
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Seats/Baggage
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▸Seat Selection
- Which seats are referred to as "seats near emergency exits"?
- When is the deadline for seat selection?
- Can I change seats after boarding if there is a vacant seat?
- Can I select my seat after booking?
- Can I block a seat next to my purchased/assigned seat?
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▸Carry-on Baggage
- Can I carry on or check in curling irons/styling equipment?
- Can I carry-on and check-in marine products and perishable food?
- Can I carry liquids such as beverages and lotion on board?
- I would like to know the size, weight and the number of pieces of baggage that I can carry on board.
- Can I bring my medication on board?
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▸Checked Baggage
- I would like to know about damage, loss, or forgotten/ wrongly picked up of baggage.
- What is the allowed number of pieces, weight and size of checked baggage?
- Can I check-in large sized baggage?
- Can golf bag and clubs be checked in?
- I would like to know about the fees for checked baggage.
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Airport Information/Check-in/Boarding
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▸Airport Information
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▸Check-in/Boarding Procedures
- What should I do with my ticket if public transport is delayed or cancelled?
- Is through check-in baggage service available?
- How can I check-in for connection flights?
- Can I board a flight with a ticket owned and transferred by a family member or a friend?
- I used Peach's international flight, but I was not allowed to enter the country.
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▸In-flight Service
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Flight Status/Cancellations/Delays
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▸Flight Status
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▸Flight Cancellations/Delays
- How will I be informed when a flight is cancelled or delayed?
- The timing to announce about flight cancellation or delay
- Is there any fees for transfer/refund in case of flight cancellation or significant delay?
- When is the deadline for application in the event of a flight cancellation or a significant delay?
- Can a cancelled or delayed flight booked via a travel agency be transferred or refunded?
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Travel Info & Services・Receipts ＆ certificates
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Special Support
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Others