Peach｜FAQs・Enquiries
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Reservations/Confirmations/Payments
Booking Changes/Cancellations/Refunds
Seats/Baggage
Airport Information/Check-in/Boarding
Flight Status/Cancellations/Delays
Travel Info & Services・Receipts ＆ certificates
Special Support
Others
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Reservations/Confirmations/Payments
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▸New bookings
- How can I book a flight?
- What is the difference between "Minimum" "Standard" and "Standard Plus"?
- How many days in advance can I book a ticket?
- When is the booking period and deadline for the payment?
- For bookings involving international flights, what currency/fees and charges apply for payment?
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▸Fares
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▸Fees and Charges
- How much do you charge for optional services (checked baggage/ seat selection)?
- I would like to know about the ticketing fee.
- Do I have to pay for the International Tourist Tax when I have a transit flight to another country after arriving Japan?
- Do I have to pay for the International Tourist Tax?
- Does the fare cover a fuel surcharge?
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▸Booking Confirmation
- I would like to resend the booking confirmation email (itinerary)
- I haven't received a confirmation email.
- What is a booking reference?
- How can I confirm my booking?
- I don’t know my booking number.
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▸Payment Methods/Payment Errors
- What kind of payment methods are available?
- I clicked the "Make a payment" button, but the completion screen is not displayed.
- When is the payment due (when do I have to pay by)?
- I got charged twice.
- Can I use a debit card/prepaid card?
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▸Peach Points
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Booking Changes/Cancellations/Refunds
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▸Booking Changes/Adding Options
- Is there a fee to change my booking?
- Can I change the fare type?
- Can I change the flight and date of my ticket?
- When is the deadline for booking changes?
- When is the deadline for purchasing checked baggage and baggage option?
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▸Modifying Personal Information
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▸Booking Cancellations
- Can I cancel my booking?
- Does handling fee apply to cancel a booked ticket for refund?
- I want to check if my booking has been cancelled successfully.
- When is the cancellation deadline of my flight?
- Is it possible to cancel only one way out of a round trip reservation?
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▸Refunds
- Can I get a refund for my ticket?
- Can I cancel or refund checked baggage that I have already paid for?
- How long does it take to get a refund for my ticket?
- Can I get a refund for a ticket booked in a sale or promotion?
- What is the refund policy to my ticket when encountering flight cancellation/significant delay?
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Seats/Baggage
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▸Seat Selection
- Can I select my seat after booking?
- Can I change my selected seat?
- When is the deadline for seat selection?
- Can I change seats after boarding if there is a vacant seat?
- Can I block a seat next to my purchased/assigned seat?
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▸Carry-on Baggage
- Notice: Additional Rules for Power Banks on Board (Effective April 24, 2026)
- I would like to know about the carry-on baggage.
- What items are restricted or prohibited in carry-on baggage?
- I would like to know the size, weight and the number of pieces of baggage that I can carry on board.
- I lost something inside the aircraft, where do I ask for help?
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▸Checked Baggage
- How can I check my baggage at the airport counter?
- I would like to know about the fees for checked baggage.
- What is the allowed number of pieces, weight and size of checked baggage?
- What kind of baggage cannot be checked in?
- Tell me about Baggage Options.
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Airport Information/Check-in/Boarding
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▸Airport Information
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▸Check-in/Boarding Procedures
- How to check in
- How can I check-in for connection flights?
- What should I do with my ticket if public transport is delayed or cancelled?
- Can I board a flight with a ticket owned and transferred by a family member or a friend?
- Can I use a ticket purchased from someone else such as an auction site to board a flight?
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▸In-flight Service
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Flight Status/Cancellations/Delays
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▸Flight Status
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▸Flight Cancellations/Delays
- What is the handling to my ticket when encountering flight cancellation/significant delay?
- How will I be informed when a flight is cancelled or delayed?
- The timing to announce about flight cancellation or delay
- Is there any fees for transfer/refund in case of flight cancellation or significant delay?
- When is the deadline for application in the event of a flight cancellation or a significant delay?
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Travel Info & Services・Receipts ＆ certificates
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Special Support
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Others