Can I cancel my booking?

Booking can be cancelled.
Please log in to the "Manage Booking" page below and complete the procedure no later than 1 hour prior to the departure time stated in the itinerary
「Manage booking」（Log in page）

If you would like to cancel just one (or some) passenger(s) out of all, please contact us via live chat service.
Enquiry by a Live chat

• I don’t know my booking number.
• Can I cancel an unpaid booking to be paid via convenience store, ATM or internet banking?
• Can I get a refund for my ticket?